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Consumer Rights


Consumer Rights and Protection

The Pennsylvania Unfair Trade Practices and Consumer Protection Law and The Home Improvement Consumer Protection Act both guard you against unfair or deceptive acts or practices from businesses providing goods and services. The Acts protect your consumer rights and provide you with significant leverage to redress grievances against a wide variety of consumer transactions including building contractor services, telemarketing, motor vehicle sales, and real estate transactions. The Law Offices of Going and Plank can pursue a remedy that may include recovery of actual damages, costs, attorney’s fees and, in extreme cases, a punitive measure for up to three times the actual damage.

Fraud and Deception

You may find you have purchased a good or service under false pretenses. Perhaps your product doesn’t work properly, or your seller deliberately misrepresented a service contract. The Pennsylvania Unfair Trade Practices and Consumer Protection Law protects you against “any fraudulent or deceptive conduct which creates a likelihood of confusion or misunderstanding.” If you feel you have been tricked, deceived, or lied to in a business transaction, contact us at Going and Plank to find out if you are able to pursue legal action.

Home Improvement

The Home Improvement Consumer Protection Act was created to give people like you options if a contractor doesn’t honor an agreement or doesn’t refund unearned deposits. The Act covers private residence projects over $500 and includes the construction, replacement, installation, or improvement of driveways, swimming pools, porches, fences, gazebos, sheds, windows, awnings, HVAC and solar energy systems, flooring, security systems, waterproofing and more. If you feel your contractor has not honored an agreement or has been dishonest, contact us at Going and Plank to find out if you should take legal action.


Real Estate

Sales of residential real estate are also within the purview of The Pennsylvania Unfair Trade Practices and Consumer Protection Law. In fact, unfair trade practices listed in the Act are now routinely included within fraud complaints against realtors and sellers of real estate. If you suspect you are a victim of real estate fraud, deception, or misrepresentation, contact us at Going and Plank to discuss your legal options.

Other Unfair Business Practices in Pennsylvania

Some business practices, which thought dubious in other states, are illegal in the Keystone State. The Pennsylvania Unfair Trade Practices and Consumer Protection Law makes it an unfair business practice for a seller to promise a buyer a compensation for procuring another buyer or “referral” where that compensation is contingent upon some later event.

”Chain letters” are also singled out as an unfair business practice.

The Act also makes it an unfair trade practice to promote or even engage in a “pyramid scheme.” This refers to the many commonplace sales models that require you to buy goods or services, with the promise that you’ll receive compensation for selling the items to others, and the get compensation again if you can get others to sell the goods and services, and so on.

If you feel that you’ve entered into a deceptive or unfair contract, if the goods or services you purchased were mispresented, or if an agent, seller, salesperson, or contractor has cheated you, contact us at the offices of Going and Plank to learn more about your legal rights.


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